Customer Satisfaction is our #1 Priority
Below are reviews collected from various online reviews and thank you notes received by our amazing customers.
First class service! We moved to the Newberg area and soon after needed a repair done on our refrigerator. Being from Michigan, we knew nothing about any businesses in the area, and found Krohn's phone number online so we gave them a call. It was a Friday afternoon and we were anticipating making an ice run to put our food in coolers for the weekend, but much to our surprise, the owner Mr Love said he was running ahead of schedule and could swing by. He didn't have the part our fridge needed on him, but he was able to do something to keep it temporarily running properly until the following Tuesday afternoon when the part arrived. It was a very positive experience, and we were glad we called upon a local company to come and help us!
We noticed our washer was broken the other evening. Called Krohns and made an appointment. They showed up right on time. We knew it was something major wrong with it, they confirmed it. We asked about a new one, he said they just got one in the same day. Perfect. Wasn't what we wanted to do but we're very happy about getting the new Speed Queen washer less than two hours later delivered and set up. Great service. Any other appliances we need,it's nice to know their our neighbors and we don't need to go elsewhere. Thanks Brian.
We recently purchased a new Speed Queen Washer and Dryer from Krohns Appliance and they were delivered and installed prior to a holiday weekend on short notice! I LOVE my new washer and dryer and have washed everything in the house! My clothes are CLEAN and they come out of the washer soft and ready to dry. (My expensive washer we replaced would mangle the clothes!) Thank you so much for hauling out our washer and enormous dryer and letting me know about these great Speed Queen products!
I would like to take this opportunity to thank you all for the best customer service I have seen in a very long time - you were so helpful and really took the time to help us solve a very minor problem. We will not hesitate to use your services in the future and plan to share your name with our friends. Thanks again!
Outstanding customer service and prompt. Very detailed and customer oriented. We had many appliance issues and Brian was able to address all of them plus suggested a dryer vent cleaning based on our dryer and so we took him up his offer. We are very pleased and would recommend them.
My company calls on Krohn's for service regularly (we handle rental properties). They deal with all sorts of people with grace. They do the best they can and are always trying to make themselves available.
Chehalem Property Management
Many thanks for your service call and for being so kind and understanding.
Thank you so much for your immediate attention to my broken dishwasher. Your kindness and expertise were greatly appreciated. Thank you. We will always keep you in mind for our future appliance needs!
Thank you Brian, your generosity and kindness to always be supportive is a blessing to many - God Bless You!
Krohns has the best service around. We have used them for repairs, delivery and replacement for both our washer and dryer and now our stove. They have been prompt, professional, friendly, and very reasonably priced. We wouldn't hesitate to use them again for all our appliance needs and will certainly be referring them to anyone needing repairs or new appliances. Thank you Krohns!!
I wish more businesses kept the customers their #1 priority like these guys still do! I grew up with my parents using them for all their appliance needs, and now with a family of my own they are my go to place! They've helped us fix our dishwasher, gave us an amazing deal on a refurbished fridge, and recently we went to them when we were ready to buy a new washer & dryer set and have been nothing but pleased with every transaction!
A few years ago lovely gentleman came out to look at our washer when it was acting up on us. He did everything in his power to find us a part, but our machine was just too old and the parts for it were no longer available. He even went as far as to search online (beyond his suppliers) for the part. Unfortunately, he had no luck. He knew we didn't have a lot of money to go out an buy a machine, so he worked with us and helped us to purchase one of his refurbished machines. That washer has been running strong ever since! I've since called upon this company to come fix my refrigerator and my dishwasher, and with the refrigerator he had me up and running the same day. The dishwasher needed a part ordered, but he was still back out within 2 days to get it going for me. Overall I have had nothing but great experiences with this small company. They truly do put the customer first, and genuinely care about us! My daughter called him out for her new washer, and the part needed was on a back order and would be a few weeks. The owner didn't even hesitate to offer her a loaner while she waited for her part to come in! Now if that's not first class customer service I don't know what is! I refer all of my friends and family to Krohn's Appliance Service, and every one of them has been equally as pleased as I have been! They are a real asset to our community.